Last Updated: 10 August 2026
At Kitchenware Fabricators, we strive to deliver your orders safely, efficiently, and within the agreed timelines. This Shipping & Delivery Policy outlines our order processing, delivery timelines, shipping charges, and other important information regarding your order.
1. Order Processing
- Orders are processed during our business hours, Monday to Saturday.
- Orders are processed once payment or the required deposit has been confirmed, where applicable.
- Standard products that are readily available may be processed and dispatched promptly.
- Products that require fabrication, customization, assembly, or special preparation may require additional processing time.
- Orders placed outside business hours, on Sundays, or on public holidays will generally be processed on the next business day.
- You will be notified once your order is ready for dispatch or delivery.
2. Delivery Timelines
Delivery timelines depend on the product ordered, its availability, whether fabrication or customization is required, and the customer’s delivery location.
We generally aim to deliver:
- Within Nairobi: Delivery is generally completed within 1–3 business days after the order is confirmed and ready for dispatch.
- Outside Nairobi: Delivery is generally completed within 1–3 business days, depending on the destination and the courier or transport service used.
- Custom or fabricated products: Delivery is generally completed within 1–3 business days after the product has been completed and is ready for dispatch.
Delivery timelines provided at the time of ordering are estimates and may vary due to production requirements, transport availability, traffic, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated based on your delivery location and will be communicated during checkout or before your order is confirmed.
- Free delivery within Nairobi (same day)
- Free shipping nationwide for orders above KES 300,000
- KES 1000.00 for smaller orders
Occasionally, we may offer free shipping promotions on selected products or during promotional campaigns.
4. Order Tracking
Once your order has been dispatched, our team may provide delivery updates or relevant information regarding the courier or transport service being used.
If you have any questions regarding the status or location of your order, please contact our sales team for assistance.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information, including:
- Full name;
- Phone number;
- Exact delivery address;
- Building, business, estate, or premises name where applicable; and
- Nearby landmarks or directions where necessary.
Incorrect, incomplete, or unclear delivery information may result in delays or additional delivery charges.
For large or bulky products, customers should also ensure that the delivery location has adequate access for unloading and movement of the product.
6. Delivery Attempts
If delivery cannot be completed because:
- The recipient is unavailable;
- The delivery address is incorrect or incomplete;
- The recipient cannot be reached;
- The delivery location is inaccessible; or
- Suitable access for the product or delivery vehicle is unavailable,
our delivery team or transport partner may contact you to arrange another delivery attempt.
Additional delivery, transportation, storage, or handling charges may apply where a further delivery attempt is required due to circumstances attributable to the customer.
7. Inspection Upon Delivery
Customers are encouraged to inspect their order immediately upon delivery and before accepting or signing for the goods, where possible.
If you notice:
- Visible physical damage;
- Missing items or components;
- The wrong product;
- Significant damage caused during transportation; or
- Any other obvious issue with the delivery,
please notify our team as soon as possible and, where possible, provide photographs or videos of the issue.
Reporting delivery issues promptly helps us investigate and resolve them efficiently.
8. Delays Beyond Our Control
While we make every reasonable effort to deliver orders within the agreed timelines, delays may occur due to circumstances beyond our reasonable control, including:
- Adverse weather conditions;
- Traffic congestion or road disruptions;
- Courier or transport operational issues;
- Public holidays;
- Government restrictions or requirements;
- Material or supplier delays;
- Production or fabrication requirements; or
- Other unforeseen circumstances.
Kitchenware Fabricators shall not be held liable for delays caused by circumstances beyond our reasonable control.
9. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, measurements, images, colours, and other product information provided on our website or during the ordering process are accurate.
However, product descriptions, specifications, images, measurements, and colours may not always be 100% accurate. Products may also vary slightly from photographs or displayed images due to lighting, photography, screen settings, materials, manufacturing processes, or supplier updates.
Where a product is fabricated or customized, the final product may contain reasonable variations resulting from the fabrication or manufacturing process.
If you require clarification regarding the specifications, dimensions, materials, or suitability of a product before placing an order, please contact our sales team.
10. Fabricated & Custom Orders
Certain products may be fabricated, customized, or manufactured according to the customer’s requirements or specifications.
For such orders:
- Production will generally begin after the required specifications have been confirmed and any applicable payment or deposit has been received.
- The customer is responsible for providing accurate measurements, specifications, designs, and other information required for fabrication.
- Changes to specifications after fabrication has commenced may result in additional costs or delays.
- Customized or specially fabricated products may not be eligible for cancellation or return unless they are defective, damaged, or materially different from the agreed specifications.
- The expected completion and delivery timeframe will be communicated based on the nature and requirements of the order.
Where installation or special delivery arrangements are required, the applicable charges and arrangements will be communicated separately.
11. Sales Enquiries
For product availability, quotations, custom fabrication, bulk orders, delivery arrangements, or general sales enquiries, please contact us:
Sales Contact: +254707441093
Email: sales@kitchenwarefabricators.co.ke
Website: https://kitchenwarefabricators.co.ke/
12. Contact Us
If you have any questions regarding shipping, delivery, or your order, please get in touch with us:
Kitchenware Fabricators
Website: https://kitchenwarefabricators.co.ke/
Email: sales@kitchenwarefabricators.co.ke
Phone / WhatsApp: +254707441093
Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM